1 hour ticket response
Prompt support is our foremost objective and this is why we’ve got a team of skilled technicians who are prepared to offer a quick answer to any question that you might possibly have. Simply submit your support ticket from your Web Site Control Panel and we will respond within one hour at the latest. In fact, we work hard and aim for a twenty–minute customer support ticket response time.
A Top–Class Help Desk Service
Our customer care staff representatives possess big experience in the Linux cloud service niche and are trained enough to provide a fast answer to your problem. If, however, the issue at hand is not within the competence of a support engineer, the ticket will be sent to a developer or admin for further assistance.
An Intuitive Help Center Section
Built into the Web Site Control Panel is an intuitive Help Center, which includes a variety of sources of information. You can browse through a routinely updated knowledge base featuring web hosting account administration articles and website management articles, check our instructional video tutorials or have a glance at our F.A.Q. repository.