Technical Support Channels
A One–Hour Support Ticket Response Guarantee
All your support requests will be dealt with within maximum 60 minutes after the support ticket or e–mail has been received. If your issue requires additional assistance from a server administrator, we’ll direct the support ticket or the email to the person in charge, in a timely manner and we will leave a note to inform you that more time will be needed for arriving at a solution. And if you order the Optional Admin Services package, any of the server administration tasks included there will be carried out whenever you specify.
A Top–Quality Customer Service
- We will be at your disposal round–the–clock to answer any questions that you may have about our Web Site Control Panel and any of the apps that we have pre–installed for your convenience on the dedicated web hosting server. If you also require support with server administration procedures, have a glance at our Optional Admin Services package, which includes data backup hard disk drive space, weekly Operating System updates, server monitoring and rebooting services, as well as software installation and troubleshooting services.
An Intuitive Help Area
We have equipped our Web Site Control Panel with a fully detailed knowledge base, which features exhaustive explanations of its features and functions. Plus, we have made exhaustive video tutorials that will further reveal to you how to perform a specific action or resolve a frequently encountered issue. All the educational articles and the video tutorials are easily reachable from each Web Site Control Panel section through the Videos and Help buttons located in the upper right corner.