Customer Support Channels
A 1–hour Response Guarantee
Our user assistance team is trained to instantly take care of all of our Linux cloud service users’ queries and advise questions. Via our ticket system, it is also possible to post your inquiry and a support team member will go back to to you in less than max one hour. Realistically, practice has demonstrated that the ordinary resolution time frame is 20 minutes.
A Top–quality Support Service
Our technical support service is provided by a team of qualified employees that are ready to react to your issue as quickly as possible. You’ll be able to get hold of the support crew by starting a help support ticket from your Web Site Control Panel or by submitting us an email. On working days, you can also call us on the phone or use the online chatting service.
An Intuitive Help Section
Our Control Panel features a substantial know–how base which is incorporated into all areas. In each section, you’ll find a Help control key that will load for you a selection of step–by–step courses on how to apply a particular feature or execute a selected action. In addition, we have made course online videos to enable you to get a better idea of the Control Panel’s interface.