A 99.9% Server Uptime
Our cloud hosting platform is based on a secure, top–notch hardware configuration and a heavily tweaked Linux distro. So, irrespective of what your site is, or how many visitors you’ve got, or even in case there is a distributed denial–of–service attack, our servers will remain up and your web sites will stay online.
All Linux cloud service packages offer a 99.9% server uptime guarantee. And regardless of which datacenter you opt for, our guarantee stays unchanged.
A 99.9% Network Uptime
Aside from our cloud hosting system, we’ve also set up our own internal network in all our datacenters. Everything is based on top–drawer hardware parts built by Juniper. On top of that, on every single router, we have configured a firewall with a complex set of rules to help filter out all suspicious requests.
As a result, in all our data center facilities – in our US based datacenter, in our UK based datacenter, in our FI based datacenter, in our Eastern Europe based datacenter as well as in our AU based datacenter, you will take advantage of a 99.9% network uptime guarantee. And this guarantee is available with all web hosting plans in each datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. In case you’re unsatisfied with our hosting services, or if you consider them inadequate, or if you decide that you need to use a Linux VPS servers rather than a cloud hosting plan – you will receive your money back, no questions asked.
All domain name registrations are non–refundable, but you will retain total control of your domain names even when you cancel your account with us.
24/7 Technical Support
If you happen to run a web hosting company, your tech engineers are of prime importance. Because of this, we’ve punctiliously gathered a highly qualified team of support engineers, each with several years of training behind his back. Thanks to them, our company offers 24x7 support with each of our hosting solutions.
And not only that, our company offers a 1–hour response time guarantee. All tech support questions are replied to in under one hour and our average support ticket response time is well under 20 minutes!