There are plenty of cloud hosting suppliers on the market today, however many of them are resellers that have restricted resources, particularly in terms of support. One way to distinguish them is the option to contact the company over the phone. The level of support that you can have via this particular method of communication will vary based on the supplier - several of them provide you with professional phone support, while others offer common and customer support only because some matters are more time-consuming and it is faster and easier to be resolved via a support ticket, especially when the situation has to be escalated. Still, it is good to find that you can always get in touch with your hosting supplier since there're lots of small-scale problems which can be managed effortlessly and in a timely manner through a call, not mentioning that you are able to get additional information for the services even before you become a customer.
Phone Support in Cloud Hosting
All of our cloud hosting packages offer phone support fourteen hrs per day even on public holidays, which means that if you don't have an account yet, you'll be able to call and learn more about our services or if we meet the system requirements for your sites. For your benefit, we have local phone lines in the United States of America, the United Kingdom and Australia, so you will be able to call the number which is closer to you. If you're a current customer, we can help you in a timely manner with any general and billing issues as well as with numerous tech issues so as to save you time and efforts - we acknowledge the fact that often it is more convenient to speak with a live person to get things done promptly. Of course, some issues simply cannot be resolved on the telephone, so in such a case you have the option to take advantage of our ticketing system.
Phone Support in Semi-dedicated Servers
The support services forall of the semi-dedicated server packages that we supply include live phone support for 14 hours daily. In case you wonder which package is appropriate for your sites, you would like to learn more about the plan's features or you'd like to have any other info about our services, you will be able to call any of the local numbers that we have in the United States of America, the United Kingdom and Australia and our support representatives will help you. If you already have an account, you will be able to contact us about general and sales matters, although we are often able to help with a number of technical issues as well. For strictly technical problems you need to employ our built-in ticketing system where the conversation between you and our tech support crew will be in 1 place, which is the better option in case the problem can take longer time to be resolved or it has to be escalated to our system administrators.