If you ever face a problem with your site and are unable to take care of it, ask the respective hosting provider’s tech support staff to help you get the website back online. A swift resolution would be the best-case scenario, but lots of hosting companies reply within 24 hours or even more, all the more so if you’re working with a hosting reseller. Even if your problem can be easily solved, your website may not function satisfactorily or it may not be available at all for a prolonged time period, so you may lose prospective clients because it’s extremely unlikely that anyone will be dying to come back to a website that’s out of order. Hence, you should make sure not only that you can reach your web hosting company, but also that they can reply and help you in a well-timed fashion. If a web app update does not proceed as planned or you erase something by accident, for instance, the website must be restored swiftly so as to prevent long downtime.
One-Hour Response Guarantee in Cloud Hosting
In case you are using one of our Linux cloud service and you’ve got an inquiry or experience an obstacle, you can touch base with us 24x7 by opening a trouble ticket or by sending an e-mail and we will make sure that you get a reply in no more than one hour. In case the issue can be solved, we will do it before we respond to you, whereas if there’s something that you have to do on your end, we’ll provide you with all the necessary details – what settings to check, what workable solutions to try, etc. Typically, you’ll get a reply within maximum thirty minutes, which goes to say that waiting around for hours and hours or even for more than 1 day to get assistance is something unthinkable. Our sixty-minute response time guarantee applies to any question that you may have – general, technical or billing.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server account from our company, you can take full advantage of our astonishingly fast support service. You will receive an answer to any ticket opened via the hosting Control Panel or e-mail sent to our client and tech support team in less than 1 hour. The response time is guaranteed and it’s valid irrespective of the matter – technical or billing. It often takes significantly less time to explore and rectify a problem. We’ll supply you with more information in case the solution involves something that has to be done on your end. In case you touch base with us during public holidays or weekends, the response time will be the same and due to the fact that our support team will be at your disposal 24 hours a day, 7 days a week, you will obtain swift help for practically any technical, billing or general issue regardless of what time of day or night it is.