If your hosting company offers live chat support, you can talk to an agent in real-time and learn helpful information or get an issue resolved in a timely manner. The basic advantage of using chat instead of calling to consult with a live person is that you'll need just a computer with web access, so that you will not pay any fees when you are in another state or country. Furthermore, it is a lot easier to copy and paste details such as domains, usernames or error messages i.e. details that are sometimes difficult to give to the other side on the telephone. The real-time chat is also a quicker approach to contact your web hosting company's support crew compared to using a ticketing system. Last, but not least, if some situation needs a bit more time to be taken care of, you'll be able to do something else while you wait for assistance on the live chat, so you will not waste time - something that's impossible in case you are on the telephone.