If your hosting company offers live chat support, you can talk to an agent in real-time and learn helpful information or get an issue resolved in a timely manner. The basic advantage of using chat instead of calling to consult with a live person is that you'll need just a computer with web access, so that you will not pay any fees when you are in another state or country. Furthermore, it is a lot easier to copy and paste details such as domains, usernames or error messages i.e. details that are sometimes difficult to give to the other side on the telephone. The real-time chat is also a quicker approach to contact your web hosting company's support crew compared to using a ticketing system. Last, but not least, if some situation needs a bit more time to be taken care of, you'll be able to do something else while you wait for assistance on the live chat, so you will not waste time - something that's impossible in case you are on the telephone.
Live Chat Support in Cloud Hosting
We provide a live chat support service for all of the Linux cloud service that we offer and we are able to assist you with almost everything in real time. If you do not have an account with our company yet, we'll be able to provide you with more details about the plans to help you to choose the most suitable package. If you are an active client, we're able to help you with any billing or general issue and even with multiple common technical problems, for instance an email address setup in a desktop email client. If you are unable to give us a call for some reason or you are in some country where we don't have a local phone number, our live chat is the best way to contact us. Needless to say, some troubles need more time to examine and test, therefore you'll need to open a ticket to our technicians, but nonetheless, we are able to save you time and help you with various problems on the chat.
Live Chat Support in Semi-dedicated Servers
We provide you with live chat support as a part of our services, so any time you have any kind of questions for our semi-dedicated servers, you are able to talk with our customer care team whenever you need no matter if you've already acquired your account or not. In general, the chat service is for pre-sales, billing and general questions and difficulties, yet we can help you with quite a few tech questions as well. We will help you select the proper plan for your sites in case you do not have an account yet, we can respond to all of the billing questions or concerns you have or we can assist you with setting up your new e-mail address on your PC or smartphone - all this will be done quickly because our live chat service is accessible all day, each and every day. Any time you need assistance, you are able to speak to an agent and save a long time.