In case you have ordered a web hosting plan and you have some inquiries connected with a concrete feature/function, or in case you have come across a certain issue and you need support, you should be able to get in touch with the respective client service team. All hosting providers deploy a ticketing system irrespective of whether they provide other methods of contacting them aside from it or not, because the fastest way to solve a problem most often is to post a ticket. This method of correspondence renders the responses exchanged by both sides simple to follow and permits the client care team representatives to escalate the case if, for example, a server administrator must intervene. Typically, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, so you’ll need to have at least two different accounts to get in touch with the customer support staff and to actually manage the hosting space. Incessantly logging in and out of different accounts may often be a burden, not to mention the fact that it requires quite a bit of time for the vast majority of web hosting companies to answer ticket requests.
Integrated Ticketing System in Cloud Hosting
With a cloud hosting from our company, you’ll never need to sign out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can easily access any trouble ticket while browsing your website files or customizing various settings. The ticketing system is being closely monitored 24/7/365 by our help desk staff and the ticket response time is maximum 1 hour, but it rarely takes more than 20 minutes to obtain support. In contrast with certain hosting companies, we do not charge extra for using the ticketing system, so you can get in touch with us as often as you wish and request information in regard to any technical or billing problem. Additionally, you can read a collection of articles, which will help you handle the most commonly confronted challenges yourself.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we’re using is integrated into the Hepsia hosting Control Panel, which we have developed for our semi-dedicated servers, which suggests that you won’t require some other support platform to touch base with our customer support team – you can do it on the spot as soon as you bump into an issue. Posting a new ticket takes a couple of clicks of the mouse and finding an older one is just as simple. With our intelligent search functionality, you can swiftly find any ticket that you have posted in the past. You can post a ticket at any given time as our help desk team representatives are at your service 24/7/365 and answer in no more than 1 hour, although it rarely takes this much to get a response. With the Hepsia Control Panel, you will have everything in one single place and you can just forget about having to log in and out of two or more platforms to resolve a simple problem.