24/7 Customer Support
Why is the provision of an effective customer support service vital on today?s web hosting market? Which are the standard customer support channels?
Being able to get in touch with your cloud hosting provider when you have any questions or experience any issues is important and how quickly they'll answer back and take action is often crucial, especially if your web site is business-oriented, as longer downtime often means losing potential clients. The support options are a quick way to distinguish genuine providers from resellers. The latter typically reply only to email messages or support tickets and you'll need to wait for a day or more in order to get a response. If your trouble involves several responses, you could end up losing a few days so as to have a basic problem fixed. When you use the services of a legitimate and reliable website hosting supplier, you will be able to connect with the support team at any time and get a prompt response no matter what the problem or the question is - pre-sales, customer or tech one.
24/7 Customer Support in Cloud Hosting
All of our Linux cloud service
come with 24/7/365 pre-sales, customer and technical support, so regardless of whether you are inquiring about our services well before you make an order or you're a current customer and you have any question or some issue, you will be able to contact us anytime, which includes holidays and weekends. We have a number of channels to contact us - several phone lines globally for your convenience and live chat support for pre-sales, billing and general questions; e-mail messages and support tickets for more technical issues or any matters that need more time to analyze and handle. In contrast to various other website hosting suppliers, our trouble tickets feature a warranted max response time of only one hour, thus whatever the issue is, it will be resolved in a timely manner and you won't waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
You are able to test our support services even before you aquire a semi-dedicated server
account from our company as we have telephone and live chat support for pre-sales, billing and common queries. Our representatives will help you select the perfect plan or offer you details about our servers, in order to confirm if the system requirements for your web sites are met. If you are an existing client, you can also get in touch with us via email or via our ticketing system, which can be accessed through the Hepsia website hosting Control Panel. We guarantee that when you use these two methods of communication, you will get a response within no more than 1 hour and that’s 24/7, including weekends and official holidays. If you've used the hosting services of other companies, even big ones, you will be able to compare the reply time due to the fact that it ordinarily takes an entire day for them to handle a support ticket.
24/7 Customer Support in VPS Servers
If you have a Virtual Private Server through us, you'll be able to contact us 24/7 for every server-related issue or forany problems or questions about the pre-installed software the server comes equipped with. If you have not ordered your VPS server
package yet, you'll be able to learn more about our services by giving us a telephone call or by using the live chat service. For more technical issues, you are able to send an email or open a ticket via your billing Control Panel and you'll receive assistance within a maximum of one hour irrespective of the time of the day, even on holidays and weekends. The typical reply time usually doesn't exceed thirty minutes. If you're looking for assistance for third-party software, you're able to take advantage of the Managed Services upgrade which you can add to each and every VPS package and our admins will assist you with any set up or troubleshooting problem you have experienced.
24/7 Customer Support in Dedicated Servers
When you aquire a dedicated server
from our company, you're able to contact us anytime using various channels and the max time that you will have to wait for a reply is approximately one hour, which means that you can forget all about waiting an entire day. Our customer and technical support service is online 24/7 no matter if it is a weekend or a holiday and we can support you with anything related to the applications that are pre-installed on your server. To get in touch with us about a tech matter, you can open a support ticket through the Help section of your billing Control Panel or you could send us an e-mail message. In case you have any kind of general questions or you would like to learn more about our website hosting solutions before you order, you may also use our live chat or you can call one of the local telephone numbers that we have in different countries around the globe. When you're looking for assistance with third-party software that you can't set up or run effectively, you can add the Managed Services upgrade to your current package and our sysadmins will assist you.