Many users who start using their first web hosting account, or change companies, typically have queries regarding how particular things are accomplished or experience problems when setting up different things like e-mails, website settings, and so on. That is why, many providers have prepared documentation with common questions and issues so as to help their customers obtain information swiftly and easily. Consequently, the help desk staff members can dedicate more time to actual problems that given customers may be facing, since the solution for the minor things will be available on the World Wide Web and clients will be able to easily handle them without having to contact the customer care team. Having comprehensive documentation is vital, particularly for new clients with no experience at all, as the hosting service involves an enormous number of features and lots of individuals can get bewildered about what action to take. A good information repository can both help you do the procedures that you want and find out how the hosting service works in general.
Extensive Online Documentation in Cloud Hosting
If you’ve bought your first cloud hosting package through our company or have migrated your site over to us, you will get accustomed to our services and our in-house built Hepsia hosting Control Panel in no time as we have prepared a comprehensive online knowledge base where you can find all the info that you will ever need – both general info in regard to the hosting service as a whole and more specific info about the separate functions that you can make use of and the issues that you may bump into. The articles are located in 2 places. The entire article collection is accessible through the Help section of the Control Panel. You can access relevant articles about the different features in each and every Control Panel section as well. You can acquaint yourself with how to accomplish virtually everything, from creating an .htaccess config file to administering an electronic mailing list, and all the articles offer comprehensive instructions, so you will never get perplexed on account of an unclear text. Of course, if you confront a more specific problem and you do not find an adequate solution in our knowledge base, you can contact our client support engineers 24/7.
Extensive Online Documentation in Semi-dedicated Servers
The Help section of the Hepsia hosting Control Panel, which comes with our semi-dedicated servers, will allow you to access the in-depth online support documentation that we have prepared for you. The articles themselves offer generic info on our services, informative guides about the separate features that you can make use of, as well as troubleshooting guidelines that can help you solve common issues that you could experience. The topics that we have covered encompass de facto everything, from basic things such as how to host a new domain in your account, to more elaborate ones such as which SSH commands are permitted on the servers. Relevant articles about the features of a particular section of the Control Panel will always be available on the right-hand side of the page that you are on, while the entire article archive can be accessed through the all-encompassing Help section.